Privacy Policy

Privacy Policy

Last Updated: February 8th 2026

Bounce Nation LLC (“Bounce Nation,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in a safe, transparent, and responsible way.

This Privacy Policy explains how we collect, use, store, and share information when you:

  • Visit our website: https://bouncenationhq.com/

  • Request information, a quote, or availability

  • Book a rental, make a deposit, or complete payment

  • Contact us by phone, email, SMS, or online form

  • Opt in to receive marketing messages or promotions

1. Who We Are

Bounce Nation LLC is a party rental equipment company specializing in inflatable bounce houses and outdoor event rentals.

Website: https://bouncenationhq.com/
Email: bouncenationfl@gmail.com

2. What Personal Data We Collect

“Personal Data” means information that identifies you directly or indirectly.

Depending on how you interact with us, we may collect:

A) Information You Provide

  • Full name

  • Phone number

  • Email address

  • Delivery or event address

  • Billing address

  • Payment details (processed securely through Stripe — we do not store full card numbers)

  • Rental details (date, selected items, party info, etc.)

  • Communication preferences (email/SMS opt-in status)

B) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and settings

  • Device type (mobile/desktop/tablet)

  • Pages visited and time spent

  • Referring website

  • Cookie and tracking data

  • Approximate location (city/region level)

3. How We Collect Your Information

We collect information when you:

  • Fill out a form on our website

  • Book through our calendar or booking system

  • Call or text us

  • Pay an invoice or deposit

  • Subscribe to email or SMS marketing

  • Interact with ads or remarketing campaigns

4. How We Use Your Information

We use your information for the following purposes:

Service + Order Fulfillment

  • Confirm bookings and rental availability

  • Process deposits and payments

  • Deliver rentals and provide customer support

  • Send receipts, confirmations, and service updates

  • Contact you about your order (including via SMS if applicable)

Business Operations

  • Maintain internal records

  • Improve our website and customer experience

  • Prevent fraud and spam

  • Troubleshoot issues and improve performance

Marketing (Only If You Opt In)

If you opt in, we may send:

  • Promotions

  • Seasonal specials

  • New product announcements

  • Reminder offers

You can opt out anytime.

5. Legal Bases for Processing (If Applicable)

We process personal data when:

  • It is necessary to perform a contract (your rental order)

  • You provide consent (marketing emails/SMS)

  • We have legitimate business interests (site improvement, fraud prevention, analytics)

  • We must comply with legal obligations (tax, payment records, disputes)

6. Who We Share Your Information With

We do not sell your personal information.

We may share information only when necessary with trusted providers such as:

  • Stripe (payment processing)

  • GoHighLevel (LeadConnector) (CRM, forms, calendars, SMS, automations)

  • Google Tag Manager (site tracking and event measurement)

  • Google Ads / Google Analytics (GA4) (analytics and advertising measurement)

  • Meta/Facebook Ads (advertising measurement + remarketing)

  • SMS providers connected through GoHighLevel (for notifications and messages)

These providers may process data under their own privacy policies and are only used to help us deliver services.

7. SMS Messaging & Phone Communication

If you provide your phone number, you may receive:

  • Booking confirmations

  • Delivery updates

  • Customer service messages

  • Appointment/rental reminders

  • (Only if you opt in) marketing texts

Message frequency varies. Message and data rates may apply.

You can opt out anytime by replying STOP or by emailing us at bouncenationfl@gmail.com

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Understand website traffic and performance

  • Track conversions (ex: bookings, form submissions)

  • Improve ad targeting and measurement

  • Support remarketing campaigns

Tools we may use include:

  • Google Analytics (GA4)

  • Google Ads tracking

  • Meta Pixel

  • GoHighLevel tracking

  • Tag Manager

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

9. Data Storage & Security

We store data using secure systems, including WordPress hosting, SSL encryption, and third-party platforms such as GoHighLevel and Stripe.

We take commercially reasonable steps to protect your personal data, including:

  • SSL encryption

  • Access controls

  • Secure third-party processors

  • Limited internal access to sensitive information

No method of transmission is 100% secure, but we work hard to protect your information.

10. How Long We Keep Your Information

We keep personal data only as long as necessary for:

  • Completing your rental order

  • Recordkeeping and business operations

  • Legal and tax requirements

  • Marketing communications (until you unsubscribe)

If you request deletion, we will delete what we can unless we are legally required to retain certain records.

11. Your Rights & Choices

You can request at any time to:

  • Access your personal data

  • Correct inaccurate data

  • Withdraw consent for marketing

  • Request deletion of your personal data

To make a request, email: bouncenationfl@gmail.com

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data.

13. Business Transfers

If Bounce Nation LLC is sold, merged, or reorganized, your personal data may be transferred as part of that transaction. Any new owner will be required to handle your data under the terms of this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Bounce Nation LLC
Email: bouncenationfl@gmail.com
Website: https://bouncenationhq.com/